Frequently Asked Questions
Q. How do I start the process of ordering my Arkie Kitchen?
A. The process is very easy. Begin by ordering your IKEA kitchen carcasses and hardware. Then simply download our Quoting Sheet where you can easily choose the doors, drawers, panels and counter-tops you need, corresponding to the IKEA carcasses and hardware you have ordered. Once completed send your Quoting Sheet to us via email. We will follow up with a quotation for shipping and lead time confirmation. Once you accept the quote and make payment your kitchen fronts will be put into production.
Q. What are your lead times?
A. Our typical lead time is 6 weeks, though we do confirm current lead times at time of ordering (we can get very busy!). Special orders of Linoleum Surfaced Plywood fronts (colours other than ‘Nero’ or ‘Charcoal’) have a typical lead time of 12 weeks, once again confirmed on ordering.
Q. Where do you ship?
A. We ship all over Australia. Send us your completed quoting sheet with shipping address and we will let you know shipping cost.
Q. What about the drawer runners and hinges?
A. All of our fronts are pre drilled to work with the IKEA drawer runners and hinges, so be sure to order them with your carcasses.
Q. Can I put other counter-tops with your fronts?
A. Certainly. You are welcome to arrange fabrication of your own counter-top to match with our fronts.
Q. Are your products environmentally friendly?
A. Yes, we are very committed to ensuring our products are environmentally friendly. The plywood we use is Chain of Custody Certified, making sure it is produced using sustainable and responsible forestry practices. Our clear finish is a natural, low emission, wax based finish with longevity, easily reapplied over time. We use and recommend Treatex Traditional Hardware Oil in Satin or Matt finish.
Q. Can I order specific sizes?
A. Yes we can organise orders of sizes and drillings other than our standards. This enables Arkie Fronts to suit any carcasses and most drawer and hinge drillings. These special orders carry a 15% mark up. Please email us your required door, drawer front, panel, kickboard and counter-top sizes as well as your drawer and hinge program for a quotation.
Q. What is your return policy?
A. Arkie Kitchens are made to order especially for you. As a result they are non- refundable. To help you make the best decision about the material that is right for you we offer a sample service so you can see, touch, feel and test the material before it arrives. If it is determined a panel has been damaged in transit, we will organise a replacement for you in the quickest possible time. Panels damaged in transit need to be reported to us within 24 hours of delivery.
Q. Do you have a warranty?
A. We offer a 3 year warranty on our fronts. The warranty does not include inflicted damage or movement of ply. Movement of ply is an inevitable consequence of it being a natural product (please refer to ‘A word about Ply’ page.)
Q. Do you offer installation?
A. No, we do not. We are commited to the model of beautiful DIY kitchens, however if you need assistance there are a network of installers of IKEA kitchens that would have no problem applying our fronts as well. Please contact us for references in your area.
Q. Can you measure up our kitchen or counter-top?
A. We do not measure up any kitchens, but rely on your Quoting Sheets for the provision of Arkie Kitchens. Don’t forget measure twice, order once!
Q. Do I need to be home to accept the delivery of my Arkie Kitchen?
A. Yes, someone will need to be home to let the driver unload the order into a safe, dry place. We do our very best to provide accurate windows for the delivery.
Q. Are you officially collaborating with IKEA?
A. No, we have no official relationship with IKEA. We are merely super keen fans of their kitchen carcasses so couldn’t think of a better high quality and affordable base for our products.